Shortlister hosted benefitexpress’ Michelle Northey, Chief Product Officer, Julia Goebel, Chief Marketing Officer, and Allen Niemynski, Broker & Sourcing Relations Executive, as they shared information on the firm’s service philosophy, employee engagement and technology updates for 2020.
As a boutique provider, benefitexpress keeps the client at the center of everything they do. They have over 19 years of providing exceptional service to over 3.5 million participants using their platform. More focused on being the best provider rather than the biggest, they're responsible about growth with a 25% growth rate, enabling their service teams to partner with clients for success.
BENEFITEXPRESS’ SECRET SAUCE?
Large Company Expertise + Entrepreneurial Company Culture = Speed to Results
Let’s break that down. Benefitexpress provides:
Speed and Agility
In addition, their typical client manager averages more than 10+ years of benefits administration industry experience
DISTRIBUTION MODEL AND TECHNOLOGY PLATFORM
Working with brokers, consultants and employers alike – Benefitexpress has a service model for enterprise organizations. Primarily serving employers with more than 2,500 employees, the enrollment and administration platform is flexible to allow the plan sponsor to accomplish their benefit administration objectives. If an employer has less than 2,500 employees, benefitexpress will work with a reseller or broker to implement the group.
From annual enrollment to a life event to a health issue, employees need a range of support. When they have questions, they need an easy way to get accurate answers quickly. Whether they want to talk to a person live on the phone, click to chat or send an email, a variety of options are available to support the type of experience preferred by the employee.
Employees continue to have more and more benefit options, and with an increase of voluntary benefits, getting the right amount of information when an employee needs it most is the new expectation.
Benefitexpress’ communication model meets employees where they are. Their communication microsites quickly and easily communicate benefits offerings outside of an enrollment portal. Deploy one, or multiple, customized to specific benefits classes or audiences: new hires, current employees, and even family members and spouses.
In a world of consumer-driven health with complex solutions, decision support matters. Employees don’t always know their risk factors and tolerance levels and often aren’t equipped to predict what they’ll need.
With benefitexpress, artificial intelligence technology is used to balance more choice and complexity with education and personalization. Machine learning via AI technology provides a prescriptive approach to provide context for optimal decision making, including future factors and personal preference.
BOTTOM LINE? BENEFITEXPRESS IS BENEFIT WISE. RELATIONSHIP DRIVEN.
Benefitexpress helps participants understand and use their benefits wisely so they can be accountable for their healthcare. They enable the plan sponsor to deliver on their benefits strategy.