Shortlister hosted Michelle Northey, Chief Product Officer and Julia Goebel, Chief Marketing Officer, to discover how Benefitexpress‘ benefits administration technology and services are paving the way for human resources and benefits pros at enterprise-level organizations.
Benefitexpress delivers industry-leading, cloud-based benefits administration technology to employers, broker partners and independent software vendors (ISVs) who license Benefitexpress technology all with the core purpose of helping companies deliver on their benefits strategy. Software and services span a suite of end-to-end solutions such as:
Fully outsourced administration of benefits
Benefits enrollment technology
Decision support technology
ACA and related compliance services
Reimbursement solutions (HSA, FSA, HRA)
Full-service customer care center
Perhaps Benefitexpress’ most differentiating factor is their focus on service. With a unique executive sponsor model, each fully outsourced benefits administration client has direct access to a member of the Benefitexpress executive team. Furthermore, they have a reference rate of 92%, meaning more than nine out of ten clients will recommend their service and further – will provide an actual referral. This paired with their 100% implementation rate over the last three years, and domain-level expertise, equates to service that can’t be beat.
Enrolling in benefits with Benefitexpress is simple for employees. A step-by-step process guides the enrollment so that employees can choose benefits with confidence. Once the participant has completed all elections, a visual summary of all elections and pending actions is provided.
As a seamless part of the enrollment experience, Benefitexpress helps employees make informed decisions through decision support technology known as BeneFITwise. Their solution allows participants to modify their information for personalized modeling and enter specific information, such as risk tolerance and prescriptions, for refined estimation. They also educate each participant on how costs and scores are obtained. Plans are then displayed in color-coded, stacked rankings and recommendations based on the score.
Finally, employers count on Benefitexpress’ Total Compensation Solutions to communicate total employee compensation beyond the regular paycheck they are used to seeing. This includes an array of information, such as compensation elements, benefits elements, and non-compensation benefits and perks.
Benefitexpress delivers on the promise of a relationship-driven, benefits-wise partnership in three ways: a client-centric approach, robust software suite and domain expertise. It all adds up to a proven combination helping plan sponsors to deliver their benefits strategy and a better employee experience. To learn more, access the full Meet a Vendor presentation using the links below.
|Shortlister Public Site
|Who can Access Shortlister?||Versions of the Shortlister app are available for employers and benefits consultants to access detailed information on service providers and issue RFPs.||Anyone can access the basic vendor data listed on the Shortlister public site, free of charge.|
|Do employer & consultant users pay to access Shortlister?||Yes – There is a monthly subscription fee||No – Shortlister's public site has tens of thousands of visitors per month that are researching vendors. They do not pay to access this basic vendor data.|
|Do service providers pay to be listed?||No – Service providers can enroll on the Shortlister app for free.||No – Service Providers do not pay to be listed on the Shortlister public site.|
|Can service providers pay to improve their position?||No – The Shortlister app's matching algorithm is completely neutral & unbiased. It matches employer & consultant users with service providers based on how closely the buyers requirements match the service provider's capabilities.||Yes – ONLY on Shortlister's public site. Service providers can bid to show up higher on listing pages. This is how Shortlister is compensated for the substantial effort it takes to curate this pages and vet vendor data.|
|What if a service provider doesn't pay Shortlister?||Nothing – Service providers don't pay a fee to participate on the Shortlister app and are matched based on how well their capabilities align with a buyer's demographics and needs.||Service providers will still be listed on the pages for the services they provide, they will just be listed below those that have bid to list higher on that particular product page.|
|What about the Top Vendor lists at the top of the product listing pages? Is there a fee to be listed?||Not Applicable – The Shortlister app doesn't display Top Vendor lists because the algorithm generates a custom list based on the customer's needs.||Yes - There is a nominal fee of $50 per quarter that's charged if a service provider is approved for a Top Vendor list. Shortlister evaluates vendor capabilities & market performance data to determine who should be listed. Evaluating this data takes considerable time and effort, so the nominal $50 fee covers the cost of the work it takes to curate these lists. If a vendor applies for a Top Vendor list but doesn’t meet the criteria, they are not charged a fee.|
|Who provides reviews of service providers?||Reviews on Shortlister's app are collected from employers and consultants. Service providers are also able to collect reviews from their customers, once they are validated by Shortlister. When a user is logged into the Shortlister app, they can clearly see the source of the review.||Public site reviews are an aggregation of employer, consultant and provider-collected reviews. There is no way for public site visitors to differentiate the source of the review.|
|Do service providers see information and reviews put in the site by your users?||Service providers cannot see the information put in by Shortlister's consultant and employer users.||Service providers can see information that was collected from their own clients.|